Your Guarantee of Quality
This is our guarantee:
- We will not beaten on price - our quotes are always competitive and we will match competitor's comparable quotes
- Our plumbers and heating engineers are qualified to do your work
- To try and attend our customers same day
We realise that finding the best plumber or heating engineer for the job is a daunting task, for an emergency as well as a planned and potentially much larger job. This is why we have developed a rigorous process to ensure all our plumbers meet very stringent criteria and qualification and certification requirements as well as having years of experience in boiler repair, boiler replacement or any other central heating related jobs.
Our team, covering the majority of the UK is kept to a small number of highly experienced plumbers and heating engineers. We do not admit just anybody to our team. Rather we prefer to grow slowly, ensuring quality comes before quantity. This way we can be certain that our ability to meet the demand in the various markets can be achieved in the most professional way.
Your peace of mind, that the plumber or heating engineer we assign is ideal for the job, is based on the following tests we conduct:
Rigorous Examination – when joining the team our partners undergo rigorous examination about all their qualifications, such as National Vocational Qualifications (NVQ2, NVQ3). This includes any additional and supplementary certifications (such as Gas Safe registration for gas boilers, OFTEC for oil boilers).
Thorough Interview – Each member of our plumbers and heating engineers network is interviewed by our team of experts. In the interview the plumbers are evaluated on their specific expertise (e.g. solar systems installation), area of focus (e.g. oil burning boilers), and their geographical coverage. In addition, we continuously review the status of our members through on-going interviews to ensure quality is maintained and further increased.
Proactive Continuous Feedback – every job is followed up by a call from our account managers directly to the customer. During these calls, the account manager’s scope is to get first hand un-filtered feedback. We seek not only positive feedback but also negative reaction to the quality of work undertaken by the plumbers and heating engineers. Continuous positive feedback will increase the rating of the plumber on our sophisticated custom designed management system, while negative feedback can actually strike off an underperforming engineer.
Feedback Pages – our customers can contribute directly by inserting their feedback on our feedback pages highlighting very good experience with their plumber as well as not-so-good experience. Obviously, we constantly review these pages to further improve the quality of our network.
On Going Education – all our engineers benefit from access to our constantly updating database of technical knowledge base. This highly valuable resource, focused on plumbers and heating engineers, keeps tabs on the latest developments in the field and the latest trends in the plumbing and heating industry. Through constant plumbing education, updates and introduction to new technologies, we at Heating & Plumbing Central are further making sure that all our plumbers and heating engineers are constantly ahead of the curve in their professional and technical knowledge.
This page has been written with contributions from experienced plumbers from London and Gas Safe engineers from Clapham. Several of the company's plumbing and heating engineers from Berkshire have worked on similar issues as well as some of our heating engineers from Kensington and our Bayswater experienced heating engineers.