Your Guarantee of Quality
This is our guarantee:
We realise that finding the best plumber or heating engineer for the job is a daunting task, for an emergency as well as a planned and potentially much larger job. This is why we have developed a rigorous process to ensure all our plumbers meet very stringent criteria and qualification and certification requirements as well as having years of experience in boiler repair, boiler replacement or any other central heating related jobs.
Our team, covering London and M25 is kept to a small number of highly experienced plumbers and heating engineers. We do not admit just anybody to our team. Rather we prefer to grow slowly, ensuring quality comes before quantity. This way we can be certain that our ability to meet the demand in the various markets can be achieved in the most professional way.
Your peace of mind, that the plumber or heating engineer we assign is ideal for the job, is based on the following tests we conduct:
Thorough Interview – Each member of our plumbers and heating engineers network is interviewed by our team of experts. In the interview the plumbers are evaluated on their specific expertise (e.g. boiler installations), area of focus (e.g. unvented systems), and their geographical coverage. In addition, we continuously review the status of our members through on-going interviews to ensure quality is maintained and further increased.
Proactive Continuous Feedback – every job is followed up by a call from our account managers directly to the customer. During these calls, the account manager’s scope is to get first hand un-filtered feedback. We seek not only positive feedback but also negative reaction to the quality of work undertaken by the plumbers and heating engineers. Continuous positive feedback will increase the rating of the plumber on our sophisticated custom designed management system, while negative feedback can actually strike off an underperforming engineer.
This page has been written with contributions from experienced plumbers from London and Gas Safe engineers from Clapham. Several of the company's plumbing and heating engineers from Berkshire have worked on similar issues as well as some of our heating engineers from Kensington and our Bayswater experienced heating engineers.
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